Contact the CAC front desk to schedule an appointment. Please indicate if you have a shut-off notice, as that helps us prioritize emergencies. During your appointment an Energy Assistance staff member will help you understand the requirements for the program, the type of assistance available, and your rights under the program.
Second Step: Notification
Your eligibility will be based on the information provided during the appointment. You will be informed of the amount of assistance you can receive and payment date by award letter. Your award letter will typically arrive 2-3 weeks after your appointment.
If you are eligible, Community Action Center will make the appropriate payment to your energy provider on your behalf. You will continue to be responsible for any bills you receive until your provider receives payment from the CAC. The payment process may take 6-8 weeks.