Contact the front desk at CAC to schedule an appointment. Please indicate if you have a shut-off notice, as we are required to prioritize emergencies. During your appointment a Family Development Specialist will help you understand the requirements for the program, the type of assistance available, and your rights under the program.
Second Step: Notification
The agency will determine if you are eligible based on the information provided during the appointment. You will be informed of the amount of assistance you can receive and payment date by award award letter. Award letters are typcially recived 2-3 weeks after your appointment.
If you are eligible, CAC will make the appropriate payment to your energy provider on your behalf. You will continue to be responsible for any bills that you receive until your provider receives the payment from the CAC. The payment process can take 6-8 weeks.