ENERGY ASSISTANCE

Beginning October 1, 2026!
Call (509)334-9147 to Schedule your Appointment NOW.

  • Please be aware that ONE receptionist answers our phone lines and schedules appointments for Energy Assistance and several other Community Action Center programs. Our phone lines are expected to be extremely busy during peak season (Oct thru Feb).
  • If you reach voicemail, please leave your name, phone number, and appointment type needed (emergency or regular energy). Our front desk will prioritize emergencies first, then return other calls in the order received.
  • You must leave a voicemail to receive a callback.
  • Thank you for your patience and understanding as we work to help everyone get scheduled!

Energy Assistance Appointments AVAILABLE in YOUR Town!
Scheduled appointments are REQUIRED.
Day Date Location Time Address
Thursday 1-Oct Pioneer Square – Residents Only 8:30 AM – 12:30 PM 220 SE Kamiaken St., Pullman, WA
Monday 5-Oct Community Action Center 9:00 AM – 4:00 PM 350 SE Fairmont Rd, Pullman, WA
Tuesday 6-Oct Lamont Community Center 10:00 AM – 12:00 PM 303 7th St, Lamont, WA
Wednesday 7-Oct Colfax Library 10:00 AM – 4:00 PM 102 S Main St, Colfax, WA
Tuesday 13-Oct Rosalia Community Center 9:30 AM – 12:30 PM 106 W 7th St, Rosalia, WA
Tuesday 13-Oct Malden Library 2:00 PM – 4:30 PM 119 W Broadway, Malden, WA
Wednesday 14-Oct LaCrosse City Hall 9:30 AM – 2:00 PM 107 S Main, LaCrosse, WA
Tuesday 20-Oct St. John City Hall 10:00 AM – 2:30 PM 1 E Front St, St. John, WA
Wednesday 21-Oct Oakesdale Library 9:30 AM – 12:30 PM 103 S 1st Street, Oakesdale, WA
Wednesday 21-Oct Palouse Cove – Residents Only 1:30 PM – 4:00 PM 721 Palouse Cove Rd., Palouse, WA
Tuesday 27-Oct UPDATE  >>>  Endicott City Hall  9:30 AM – 12:30 PM 201 C St., Endicott, WA
Wednesday 28-Oct Tekoa City Hall 9:30 AM – 3:00 PM 419 N Washington, Tekoa, WA
Monday 2-Nov Community Action Center 9:00 AM – 4:00 PM 350 SE Fairmont Rd, Pullman, WA
Tuesday 3-Nov Albion Community Room 10:00 AM – 12:00 PM 310 N F St, Albion, WA
Wednesday 4-Nov Palouse Library 9:30 AM – 12:30 PM 120 E Main St, Palouse, WA
Wednesday 4-Nov Garfield Community Center 1:30 PM – 3:30 PM 3rd Street  (Alley behind Library
Tuesday 10-Nov Colfax Library 10:00 AM – 4:00 PM 102 S Main St, Colfax, WA
Monday 16-Nov Tomason Place I – Residents Only 10:00 AM – 4:00 PM 685 NE Terre View Dr, Pullman, WA
Wednesday 18-Nov Riverview – Residents Only 10:00 AM – 4:00 PM 1155 Bypass Dr, Pullman, WA
Tuesday 1-Dec Kenwood Square – Residents Only 9:00 AM – 4:00 PM 1225 NW Nye St, Pullman, WA
Tuesday 7-Dec Community Action Center 9:00 AM – 4:00 PM 350 SE Fairmont Rd, Pullman, WA

Need help with your Energy Bills? CAC is here to help!

Energy assistance programs are available to help households of various income levels, no matter how you heat your home: electricity, natural gas, propane, oil, wood, or heating costs included in your rent.

Whether you’re facing a high bill or just need extra support, we can help you find the right program to keep your home warm and your energy costs manageable.

Regular Energy Programs – Income Limits Apply, Once Per Year Access
Households CANNOT receive both LIHEAP & SHEAP

  • LIHEAP – Federal Energy Assistance (150% FPL), US Citizens & Whitman County Resident ANY Heat Type
  • SHEAP – WA State Energy Assistance (80% AMI from 2025-2026), Whitman County Resident, Electric bill ONLY
  • Avista MED-WA – Avista customers ONLY, Monthly Discount Program (80% AMI from 2026-2027)

Emergency Energy Programs – No Income Limits, Once Per Year Access
Households only qualify for one

  • Avista Share
    • Shut-off assistance for Avista customers
  • Project Share
    • Shut-off assistance for Inland Power customers
    • Emergency heating fuel for oil, propane, & wood customers

Schedule a Phone/Mail Appointment!

Phone/Mail Appointments are done in 2 steps:

Step 1)   Scheduled phone call with an intake worker, who will collect your basic household information and prepare an application.

Step 2)   An application is mailed to you after the phone intake. You will need to physically sign this with a pen and return it with the required documents. Your intake worker will attach a letter explaining what documents are needed.

Schedule your appointment today!

509-334-9147

2026 – 2027 Energy Assistance Income Limits:

# in Family Federal Energy: LIHEAP
One-time payment $250-$1250. ANY heat type. US Citizen only.		 State Energy:  SHEAP
One-time ELECTRIC payment $250-$1250. Non-US Citizen OK. Energy Audit depending on funding. **2025-2026 AMI**		 Avista’s My Energy Discount
Monthly Avista discount based on income. Non-US Citizen Ok. **2026-2027 AMI**
1 $ 1,995 $ 1,996 – $ 4,591 $ 4,812
2 $ 2,705 $ 2,706 – $ 5,245 $ 5,500
3 $ 3,415 $ 3,416 – $ 5,900 $ 6,187
4 $ 4,125 $ 4,126 – $ 6,554 $ 6,875
5 $ 4,835 $ 4,836 – $ 7,079 $ 7,425
6 $ 5,545 $ 5,546 – $ 7,604 $ 7,975

Required Documents for Federal & State Energy Assistance:

  • Gross Income Documents: for the 1 Month before your application date (Dec appt = Nov income)
    In some cases we can look at 3 or 12 months

  • Social Security Cards, Birth Certificates, or Passports for all household members, including children & roommates

  • Photo I.D. for all adults in the household (18+)

  • Heating Bill: showing full name, account number, & service address

  • Proof of Whitman County Residency: piece of mail showing name & physical address

  • IF APPLICABLE – Proof of College Financial Aid: Loans, Scholarships, Grants, or WorkStudy

  • IF APPLICABLE – Proof of any Child Support Paid out or Received

  • IF APPLICABLE – If sharing custody of a child: must provide statement of 51% or more custody

  • IF APPLICABLE – Heat Cost Included in Your Rent: Copy of Lease

  • IF APPLICABLE – Wood Heat: any wood receipts from the last 12 months

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